In order to be an open and transparent organisation, the Trust is committed to making the maximum amount of information publically available at minimum inconvenience and cost.

We aim to make information available via our website and send out information electronically by email or secure data transfer.

Where possible, we will also provide information in alternative formats, such as hard copy, if asked to do so.

From time to time, individuals may request access to information held by the organisation and, depending on the nature of the information being sought, requests will be considered under different legislation and one of four different access regimes:

  • Requests from an individual (or their authorised representative) about their own personal data and information about them will be handled and dealt with in accordance with the Data Protection legislation – Data Protection Act 2018 (DPA 2018) and the General Data Protection Regulation (GDPR). More information available here.
  • Requests from a relevant authorised representative (the executor or person with a claim arising from the death) about a deceased patient's care record will be handled and dealt with in accordance with the Access to Health Records Act 1990. More information available here. 
  • Requests for environmental information will be handled and dealt with in accordance with the Environmental Information Regulations 2004 (EIR). More information available here.
  • All other requests for information will be handled and dealt with in accordance with the Freedom of Information Act 2000 (FOI). More information available here.

For independent advice and guidance about the Data Protection legislation, Environmental Information Regulations and the Freedom of Information Act, you can contact the Information Commissioner's Office or visit their website.

These requests are handled within the Trust by the Access to Records Team (accesstorecords@nwbh.nhs.uk).

 Click here for more detailed information on the process.

If the request for records relates to services provided in Wigan, Bolton or Greater Manchester that have now transferred to Greater Manchester Mental Health NHS Foundation Trust (GMMH), then please contact them directly by email at SAR@gmmh.nhs.uk. Their contact details are also on their website at www.gmmh.nhs.uk/your-information