As part of the Kinnect project, we've been looking at the role of the family support lead (previously known as family liaison officer) and in September 2020, introduced training that will support any member of staff who undertakes this role.

The training has been developed based on feedback from families and staff. Through it, we aim for family support leads to:

  • Have a greater understanding of the role and expectations
  • Increased awareness of the family experience following a serious incident
  • Feel supported and informed about how to fulfil this role well
  • Understand the different people who are involved in a serious incident investigation and their roles  
  • Have access to tools and resources that can better support them in this role
  • Reflect on previous experiences and learning with other staff members in their training group

The next sessions will take place on:

  • Thursday 25 March, 1.30 – 4.30pm (via MS Teams)
  • Thursday 22 April, 1.30 - 4.30pm (via MS Teams)
  • Thursday 29 April, 1.30 - 4.30pm (via MS Teams)
  • Thursday 13 May, 1.30 - 4.30pm (via MS Teams)
  • Thursday 27 May, 1.30 - 4.30pm (via MS Teams)

We will plan further dates for this training so anyone who is unable to book a place at these sessions will be added to a list and contacted about future dates when these are available.

If you carry out the family support lead role, you can book your place by email to Please include your name, job title and borough(s) where you work.   

Course capacity

To maintain social distancing between attendees and facilitators, places are limited to eight people per session. Please be aware that due to the pandemic, training is currently being offered via MS Teams. 

If you're unable to attend, please let us know with as soon as you can so we can offer your place to someone else.   

These sessions are facilitated by an experienced family support lead and have been supported with representatives from our patient experience team and investigation team.