Publish date: 2 September 2020

As part of the Kinnect project, we've been looking at the role of the family support lead (previously known as family liaison officer) and are delighted to be introducing training that will support any member of staff who undertakes this role.

The training has been developed based on feedback from families and staff. Through it, we aim for family support leads to:

  • Have a greater understanding of the role and expectations
  • Increased awareness of the family experience following a serious incident
  • Feel supported and informed about how to fulfil this role well
  • Understand the different people who are involved in a serious incident investigation and their roles  
  • Have access to tools and resources that can better support them in this role
  • Reflect on previous experiences and learning with other staff members in their training group

We have two sessions available as part of our pilot which will take place on:

  • Tuesday 15 September,  9.30am – 4.30pm, Training room 3, Education Centre, Hollins Park House, Warrington, WA2 8WA  
  • Thursday 24 September, 9.30am – 4.30pm in Training room 3, Education Centre, Hollins Park House, Warrington, WA2 8WA  

To maintain social distancing between attendees and facilitators, places are limited to eight per session.  

If you carry out this role, you can book your place by email to Please include your name, job title and borough(s) where you work.   

We will plan further dates for this training so anyone who is unable to book a place at these sessions will be added to a list and contacted about future dates when these are available.