Why is this change happening?

There have been several incidents where staff have incorrectly entered their printer access PIN resulting in them logging into another staff member’s printer account without realising. Staff have then continued to use the printer, scanning information using the ‘scan and send to myself’ function where any scanned images are sent to the staff member's email account. As staff have logged in incorrectly, scanned information has inadvertently been sent to the wrong staff member/email account.

What is changing?

You will no longer be able to login to a printer using your PIN number.

Going forward, you will need to use your network logon / user name and password (the same details used to login to your computer) instead.

Should you wish to simplify this process, staff can request a wireless ‘dot’ which can be linked to your network logon to create a contactless login method.  The dot has an adhesive back which must be attached to the back of your ID badge.

Once registered, printers can be accessed simply by placing your dot / ID badge on the printer’s card reader instead of entering your logon details. 

When will this change take place?

The change will be applied to all Trust printers on a borough basis as per below:


Change Time Period


14-Dec 2020 09:00 - 12:00

Hollins Park

21-Dec 2020 09:00 - 12:00


22-Dec 2020 09:00 - 12:00

Warrington & Wigan

23-Dec 2020 09:00 - 12:00

Halton & St Helens

NB. The change is not applicable to printers based in Sefton.  Printer access will remain the same for this borough.


  • You must not use any printer in the given location(s) during the stated time period so that the change can be applied remotely without interruption
  • Admin leads must ensure that the Canon Smart Print Information Sheet is displayed next to all printers

To login to a printer, you will now need to enter your network logon / user name and password.  These are the same details used to login to your computer.

1. To login, press 'AD Login'.

AD Login 1.jpg


2. Enter your network user name and password and then press 'Login'.

AD Login 2.jpg


3. You will now be logged into your account.

Requests for wireless dots must be done on a team basis.

Team managers are asked to collate requests from their staff.

A team request can then be emailed to System.Support@nwbh.nhs.uk by team managers with a subject line of 'Wireless dot request' and must include the below information:

  • List of staff names requiring a dot
  • Team name and Borough
  • Full postal address including postcode

Once processed, wireless dots will be sent to the team manager via the Trust's internal post system.

NB. Individual staff requests will not be accepted.

1. Attach your wireless dot to the back of your ID badge.

2. Place your dot/ID badge onto the printer’s card reader.     AD Login 4.jpg

3. Your dot will not be recognised and the following screen will appear:

AD Login 3.jpg


3. Enter your network logon / user name and password (these are the same details used to login to your computer) and then press ‘Login’.

4. You will now be logged into your account.

5. Logout and then re-scan your dot to check it has been registered successfully.

Yes, your existing dot should continue to work as normal. 

If in the event your dot is not recognised by the printer, follow the registration process outlined in the above section.

Yes, smartcards registered for contactless login will continue to work as normal. 

Any issues arising from this change should be reported in the usual way to the IT Helpdesk on 0151 676 5678 or by using the IT Self Service portal located on your computer desktop.